I remember being a flightline expediter and thinking I was doing a great job because I was able to get the required number of people onto the job in a timely manner. However, my chest thumping was short-lived when I would realize they were not making things happen like I had hoped. I learned it was not their fault, I had failed to give them direction or express the big picture of where we were going. Once I learned to provide this for them, only then could they harmonize their talents to accomplish the mission.

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