Rule one of flightline management was to not treat the Crew Chiefs poorly. This group is used to working in crappy conditions, missing lunches, and never getting ahead and basically have nothing to lose. So when new managers would come aboard and try to overwork them even more, they would get their revenge. Something that typically took 4 hours could easily take 16. Crew Chiefs are willing to use their experience and gifts to get things done by the book while overlapping tasks. It takes years to cultivate this; however, when someone treats them bad, they get “nervous” and do each task separately. This is a minor example of what poorly treated people can do. Take the time to seek your team’s feedback and listen. They don’t want you to fail.

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