Listening is one of the things I am working on as a leader. I have the tendency to offer advice when someone brings me an issue. This is typically what they want, but I find I am not listening for the true root of the issue and only solving a surface symptom and not the actual problem. Actually, I have learned that my advice rarely solves another’s true problem. What helps is when I listen and ask them questions that help us both understand the problem better. By the time we get to the root of the issue, they already know what to do.