Listening is one of the things I am working on as a leader. I have the tendency to offer advice when someone brings me an issue. This is typically what they want, but I find I am not listening for the true root of the issue and only solving a surface symptom and not the actual problem. Actually, I have learned that my advice rarely solves another’s true problem. What helps is when I listen and ask them questions that help us both understand the problem better. By the time we get to the root of the issue, they already know what to do.
Deliberate Development 