What is measured, matters. And other variations of this phrase have been quoted for years. We create slides and track stats to look for trends in performance or standards. For the most part, this is a good thing. However, some key things can’t be measured with numbers. Things like trust, respect, integrity, or service do not have a slide in the weekly staff meetings. In fact, our leadership performance is rarely questioned if we are churning out the results. This is how toxic leaders are born. Work as if your people are writing your eval and you will take care of the things that truly matter and they will take care of your numbers.

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