Deliberate Development

As we are coming up in the ranks, we strive to become technically sound in our profession. We learn the ins and outs of our job and continue to hone these skills. Eventually, we make rank and gain some supervisory roles. If we are quasi effective in these new roles, we gain even more rank and even more responsibility. One day we become responsible for functions we do not know much about. How important is it to become technical experts in these functions?

I am a Crew Chief who has not turned a wrench as a line mechanic since 2009. Since then, I have been in various supervisory roles both on and off of the flightline. I have supervised those of my own Crew Chief species and every other specialty that is in our maintenance community. In deployed locations, I have supervised civilians, supply functions, contractors, foreign nationals, security forces and many other various specialties. Now, I supervise high performing NCOs and SNCOs in all maintenance specialties, admin personnel, computer networkers, military training leaders, and we are part of a detached unit with unique operating requirements. All this about me is not to brag; rather, to lay the framework that I have some credibility to talk about supervising those whose function is outside of my background or area of expertise.

I have attempted to become an expert in some of these fields in the past. I tried to become a technical expert in each field because I thought I couldn’t be effective as a leader if I didn’t know their jobs. Have you ever had this thought too? What I learned was that I was completely wrong. I didn’t need to learn how to do their jobs to be a good boss; I had to learn how THEY did their jobs. I needed to see their routines, what processes they employed, what restraints they have, what they struggle with, what they excel at, etc. I needed to experience their day. I needed to know what they did and could bring to the table.

There is no way I could ever become an expert in every functional area and there is no need for me to even try. We need to trust our experts to practice their trade and to do our best to give them the tools they need to succeed and seek ways to develop them professionally. If we want them to trust us, we have to trust them. As leaders we need to be experts in helping our team see the big picture and how each function fits into it. We need to create the vision and point the direction we need to go. We need to articulate what needs to be done and the intent behind it and then let the real experts figure out how to do it.

This does not mean we are to be completely ignorant to how things work or even not strive to become smarter in how things are done. In fact, the more we know about the inner workings of a particular area, the better we can be at hearing those whispers that can become screams. The way we do this is by going back to my formula for trust. To earn the trust of others; you have to be visible, interested, and involved. When we are doing these three things, we are learning the inner workings of our organization and earning the trust of our team all at the same time.

Being knowledgeable as a leader is very important; however, being an expert in each area is not a prerequisite to being in charge.

“My EPR is coming due! I need to get some base/community service in so I can get a bullet.” Sound familiar? I wish I could say that I have never said a version of this, but I think all of us have at one point. Although serving is ultimately a good thing, we carry this bullet-forging mentality with us into others areas of our profession and forget what service is really all about.

Serving others around base in a Top 3, Rising 6, AADD, etc. is a great thing to do. Serving others in the community is a great thing to do as well. However, when we are doing it just to get a bullet, are we truly serving? This is something I had been asked before by young NCOs and have asked myself when I was told I needed to get some community involvement. Basically, are we trying to perpetuate a “fake it until you make it” mentality? We are trying to fabricate a community of dedicated Airmen who are willing to serve selflessly by motivating them to do so for selfish reasons.

My personal opinion is that any act of service to another is a great thing. Even when I have been volun-told to do certain things, afterwards I had a sense of pride in the fact I helped to make a difference. Honestly, it sometimes took a boot in the butt to get me out of my comfort zone and to do this. We have all been part of these scenarios where we see those who were clearly there just to get their name on the list and did just enough to get the bullet. This is apparent to everyone that they are here just for that reason alone. This is a shame as they are not even attempting to gain some value from the experience.

We are all extremely busy. We have workplace demands, PME distance learning, studying for promotion, off-duty education, caring for our Airmen, and, oh yeah, an outside life too. The last thing many of us want to do is give another moment of our time to serve another and this article is not about trying to motivate you to do that. My goal is to explain my view on service and what a servant really is.

Ironically, the title ‘sergeant’ is derived from an old French word ‘serjant’ meaning servant¹. Over the years, it has kept its meaning and even the definition (from multiple dictionaries) for a servant includes those employed by the government. We are servants. Even though we often feel like Alfred Pennyworth from Batman, we are not meant to be that type of servant. We are servants in the sense of someone willing to offer their life in support of a cause. In our case, it is in the defense of the Constitution of the United States of America. Someone who is willing serve our nation.

As Airmen, we have the core value of “service before self” and I stand firm in this being the most under appreciated and truly misunderstood value we have. The only time it comes up is when the boss is trying to hose you. “I need you to work this weekend. I don’t care about your plans…remember ‘service before self’” “You need to appreciate this deployment and remember your core values.” This mentality is the direct result of the “fake it until you make it” mentality. We push service as a box to fill rather than an opportunity to make those around us better.

One leadership style often discussed, but quickly dismissed is the servant leadership model. This model suggests we place the needs of others above our own. When we take care of the team’s needs (up and down the chain), they have the ability to grow even stronger. There is very little debate suggesting that servant leadership is not the most effective model of leadership. Some of the greatest leaders of all time are classified as servant leaders: Jesus, Gandhi, and Martin Luther King, Jr. to name just a few. Their examples and legacies live on much longer than other leaders. Think of all of the followers Jesus has to this day. Think about how every city in America has a street named after Martin Luther King. It is because these leaders inspired others through acts of service. There was no question the needs of those on their team came first.

In my own career when I placed the needs of my team over my own, they have always responded in amazing ways. The gestures do not have to even be big. The person who trained me on being a flightline expediter told me that I did not get lunch until everyone on my team did. This was really a challenge because expediters live in their truck and often their lunches are staring right at them on the passenger seat throughout the day. However, it was a small gesture that reminded to meet the needs of the team first. It was much bigger than a simple lunch; it was a reminder to place myself in their shoes each day.

When we are able to place ourselves in the shoes of our leaders and subordinates, we can better understand the needs they have. I remember once being over tasked with all sorts of things and I was staying late all week to get them done. Once I put those fires out, I still had to write a decoration for one of my ratees. As I sat down at a desk, 2 hours after my day ended, I opened my email to see my team lead took care of it for me. This random act of kindness was powerful! He certainly did not have to do this, he did it because he placed himself in my shoes and thought about how he could serve me. You better believe I looked for every opportunity to pay him back after that.

Service is more than a checked box on your EPR. Service to our nation and others is a higher calling. It is an opportunity to make a difference in another’s life. It is our chance as a sergeant to show our team they matter to us. It is our chance to make a lasting impression on their lives that will create a “pay it forward” mentality as opposed to the volun-told culture. Once you understand the power of this concept and experience the joy of enriching another’s life, service becomes a calling not a tasking.

1. Online Etymology Dictionary. Sergeant: http://www.etymonline.com/index.php?term=sergeant